Customer Support

blueKiwi customers have found that high-level support is a key factor in the development of blueKiwi's usage. blueKiwi Software's Customer Support aims to improve the productivity and user satisfaction, and maximise the benefits of the solution.
Christophe Routhieau, VP Products, blueKiwi Software


Once the product is implemented, blueKiwi usually benefits from low volumes of support calls, but a dedicated support operation ensures that customer queries and requests are dealt with quickly and effectively.


Support is available both online and by phone

Support Options
Option
 Hours Number of calls
Online Support 24x7x365 Unlimited
Phone Support Mon-Fri
8am-6pm		 Unlimited

Unlike many other vendors, blueKiwi does not charge extra for customer support - it's all included in the annual subscription.

 What our support covers
  • Assistance with installation and upgrade of a released product
  • Support of software administration features and functions
  • General product functionality
  • Bug resolution for a released product version
  • User documentation  

We offer two levels of support:

  • First Line support accepts calls from named customer contacts, diagnoses and escalates issues
  • Second Line support Handles specific escalated incidents including application and platform support

Customers can also use the blueKiwi application to raise requests. Every customer is part of a blueKiwi Client community where tickets can be raised and questions answered quickly. 

 

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Or call us now! UK+44 (0)845 680 0994 FR+33 (0)1 53 71 15 30

BNP Paribas Case Study

Read how the Corporate and Investment Banking Division uses blueKiwi to find expertise quickly and easily.